How do I place an order?
Browse our collection, add your chosen items to your shopping cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Can I modify or cancel my order?
You may request changes to your order within 2 hours of placing it.
Orders may be cancelled free of charge within 24 hours, provided they have not already been dispatched.
Where do you ship?
We currently ship within the United Kingdom only.
Do you offer free shipping?
Yes. We offer free shipping on all UK orders, with no minimum purchase required.
How long does order processing take?
Orders are processed within 1–2 business days.
How long does delivery take?
After dispatch, delivery typically takes 3–5 business days.
What is your order cut-off time?
Orders placed before 3:00 PM (GMT+00:00) begin processing on the same business day.
Orders placed after this time will be processed on the next business day.
Which courier do you use?
We use Royal Mail for deliveries throughout the United Kingdom.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
My tracking hasn't updated. What should I do?
Tracking information may take up to 24 hours to become active after your order has been dispatched.
What if my order hasn't arrived?
If your order has not arrived within the expected delivery timeframe, please contact us at info@marbu.shop, and we'll investigate your shipment as quickly as possible.
What is your return policy?
We offer a 30-day return policy from the date you receive your order.
What items are eligible for return?
Returned items must be:
- Unused and unworn
- In their original packaging
- With all original tags attached
- Accompanied by proof of purchase
How do I start a return?
Email info@marbu.shop with your order number and details. We'll provide return instructions.
Where should I send my return?
Return Address:
54 Port St, Manchester M1 2EQ, United Kingdomm
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Do you charge a restocking fee?
No. We do not charge any restocking fees.
How long do refunds take?
Approved refunds are issued to your original payment method within 10 business days after the returned item has been received and inspected.
Can I exchange an item?
Yes. We recommend returning the original item for a refund and placing a new order for the replacement item.
What if my item arrives damaged or incorrect?
Please contact us immediately after receiving your order and include photographs of the issue. We'll investigate and arrange an appropriate resolution as quickly as possible.
What happens if my parcel is lost?
If your parcel is confirmed lost during transit, we'll provide either:
- A replacement (subject to product availability), or
- A full refund.
Which payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Maestro
- Discover
- Diners Club
- JCB
Is my payment secure?
Yes. All payments are protected using SSL encryption and processed through secure, PCI DSS-compliant payment gateways.
What currency do you use?
All prices on our website are displayed in British Pounds (GBP £).
Are taxes included?
Yes. All applicable taxes are included in our product prices unless otherwise stated.
How can I contact Marbu Shop?
If you have any questions, we're happy to help.
Store Name: Marbu Shop
Address: 54 Port St, Manchester M1 2EQ, United Kingdom
Phone: +447576012381
Email: info@marbu.shop
Opening Hours:
Monday: 12:00 PM – 6:00 PM
Tuesday: Closed
Wednesday: 12:00 PM – 6:00 PM
Thursday: 12:00 PM – 6:00 PM
Friday: 12:00 PM – 6:00 PM
Saturday: 11:00 AM – 6:00 PM
Sunday: 12:00 PM – 5:00 PM
Time Zone: (GMT+00:00) London
Thank you for shopping with Marbu Shop. We appreciate your trust and are committed to delivering quality products and dependable service with every order.