Shipping policy
Thank you for choosing to shop with us. We are committed to providing a smooth, reliable, and enjoyable shopping experience. Please review our shipping policy below.
Shipping Locations
We currently ship to addresses within the United Kingdom only.
Shipping Cost
Enjoy FREE shipping on every order, no minimum purchase required.
Order Processing
Orders are carefully processed and dispatched within 1–2 business days after your purchase is confirmed.
Orders placed before 3:00 PM (GMT) will begin processing on the same business day. Orders placed after this time will be processed on the next working day.
Estimated Delivery
Once your order has been dispatched, delivery typically takes 3–5 business days, depending on your delivery location.
Our Delivery Partner
We partner with Royal Mail to provide reliable and secure delivery throughout the United Kingdom.
Delivery Confirmation & Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. Please allow up to 24 hours for the tracking information to become active.
Item Not Received
If your order has not arrived within the expected delivery timeframe, please contact us by email. We will investigate the issue with our shipping department and Royal Mail and provide you with an update as soon as possible.
Undelivered Packages
If a parcel is returned to us due to non-collection, refusal, or an incorrect or incomplete delivery address provided at checkout, additional shipping and handling charges may apply for re-delivery.
Please note that parcels may only be held by the delivery provider for a limited period before being returned to us.
Lost Parcel Procedure
If you believe your parcel has been lost in transit, please contact us within 7 days of the expected delivery date. We will open an investigation with Royal Mail.
If the parcel is confirmed as lost, we will offer either:
- A replacement (subject to stock availability); or
- A full refund,
in accordance with applicable UK consumer laws.
Delivery Delays Beyond Our Control
While we aim to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Severe weather conditions
- Industrial action
- Transportation disruptions
- Customs or security delays
- High seasonal demand
If such delays occur, we will make every reasonable effort to keep you informed. Your statutory rights under UK consumer law remain unaffected.
Delivery Delays
If a significant delivery delay occurs, we will contact you as soon as possible. Where applicable, you may have the right to cancel your order in accordance with UK consumer legislation.
Changes to Delivery Address
If you need to update your shipping address after placing an order, please contact us as soon as possible. Address changes may not be possible once your order has been dispatched.
Incorrect Address
If your order is returned because an incorrect or incomplete address was provided during checkout, you may be responsible for any additional shipping charges required for re-delivery.
Order Changes
If you wish to modify your order, please contact us within 2 hours of placing your order. Unfortunately, we are unable to make changes once this time has passed.
Contact Information
Store Name: Marbu Shop
Address: 54 Port St, Manchester M1 2EQ, United Kingdom
Phone: +447576012381
Email: info@marbu.shop
Opening Hours:
Monday: 12:00 PM – 6:00 PM
Tuesday: Closed
Wednesday: 12:00 PM – 6:00 PM
Thursday: 12:00 PM – 6:00 PM
Friday: 12:00 PM – 6:00 PM
Saturday: 11:00 AM – 6:00 PM
Sunday: 12:00 PM – 5:00 PM
Time Zone: (GMT+00:00) London
Thank you for shopping with Marbu Shop. We appreciate your trust and are committed to delivering quality products and dependable service with every order.