Refund policy
Return Window
We offer an easy 30-day return policy. You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must be:
- Unworn, unused, and in the same condition as received.
- Returned in its original packaging with all tags attached.
- Accompanied by proof of purchase.
How to Start a Return
To request a return, please contact our customer support team using the contact details provided on our Contact Us page.
Please do not send items back without first contacting us and receiving return instructions.
Return Mailing Address:
142 Oldham Rd, Ancoats, Manchester M4 6BG, United Kingdom
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is damaged, defective, or the wrong item was received.
Restocking Fee
We do not charge any restocking fees.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible so we can investigate and resolve the issue promptly.
Non-Returnable Items
The following items cannot be returned:
- Sale items
- Gift cards
Exchanges
If you would like a different item, we recommend returning your original purchase (once approved) and placing a new order.
Lost Packages
If your package is lost during transit, please contact us. We will investigate the shipment with our delivery partner. If the parcel is confirmed as lost, we will provide either a replacement (subject to availability) or a refund, as appropriate.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.
Method & Fees
- Return Method: By mail
- Return Shipping Cost: Customer pays unless the item is damaged, defective, or incorrect.
- Restocking Fee: None
- Refund Processing Time: Within 10 business days after the returned item is received and approved.
Order Cancellations
Orders may be cancelled free of charge within 24 hours of purchase. Once an order has been shipped, it can no longer be cancelled and must follow our standard return process.
Contact Information
For questions or assistance regarding returns or refunds, please contact us:
Store Name: Marbu Shop
Address: 54 Port St, Manchester M1 2EQ, United Kingdom
Phone: +447576012381
Email: info@marbu.shop
Opening Hours:
Monday: 12:00 PM – 6:00 PM
Tuesday: Closed
Wednesday: 12:00 PM – 6:00 PM
Thursday: 12:00 PM – 6:00 PM
Friday: 12:00 PM – 6:00 PM
Saturday: 11:00 AM – 6:00 PM
Sunday: 12:00 PM – 5:00 PM
Time Zone: (GMT+00:00) London
Once we receive and inspect your returned item, we will notify you of the approval status.
Thank you for shopping with Marbu Shop. We appreciate your trust and are committed to delivering quality products and dependable service with every order.